DCG Business Restoration
Privacy Policy
Effective Date: Jan 1st, 2026
Website: Official company website
IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA
DCG Business Restoration (“we,” “us,” or “our”) does not share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing, promotional, or any other purposes unrelated to providing our direct services. All text messaging originator opt-in data is kept strictly confidential.
1. Information We Collect
We collect the following types of information:
Personal Information:
- Name, email address, phone number, and physical address
- Payment information when you make a purchase, request a quote, or pay for services
- Opt-in records and timestamps for communication channels, including SMS and email
Non-Personal Information:
- IP address, browser type, and device information
- Website usage patterns and analytics
- Cookies and similar technologies
Customer Communication:
- Records of inquiries and service requests
- Appointment details and preferences
- Service history and feedback
2. How We Use Your Information
We use collected information for the following purposes:
- Providing and improving our services
- Responding to your inquiries
- Scheduling and confirming appointments
- Processing transactions and payments
- Communicating with you about your inquiries, appointments, requested services, and important updates
- Sending appointment reminders and follow-up communications
- Providing customer support
- Enhancing website functionality and user experience
- Ensuring security and fraud prevention
- Maintaining records of your communication preferences and consent
- Complying with legal, regulatory, and operational requirements
3. SMS Messaging & Compliance
Text Message Program Terms & Conditions
By opting into our SMS messaging services, you agree to receive text messages from DCG Business Restoration related to your inquiry, appointment, consultation, customer support, and important service-related updates.
Opt-In & Consent:
- You will only receive text messages if you have explicitly opted in
- We maintain timestamped records of all opt-in actions
- We comply with the Telephone Consumer Protection Act (TCPA) and all applicable laws
- Consent to receive text messages is not a condition of purchase
Opt-Out Instructions:
- You can cancel SMS notifications at any time by replying “STOP”
- After replying “STOP,” you may receive one final confirmation message
- No further text messages will be sent unless you re-opt in
- All opt-out requests are processed immediately
Message Frequency & Content:
- Message frequency may vary based on your interactions with our business
- Messages will be directly related to the services, appointments, inquiries, or support you have requested
- We do not send promotional text messages unless you have provided separate express consent
Help & Support:
- Reply “HELP” for assistance
- You may also contact us by calling (949) 371-8885
- Customer support is available during regular business hours
Carrier Information:
- Standard message and data rates may apply
- Carriers are not liable for delayed or undelivered messages
- Supported carriers may include AT&T, Verizon, T-Mobile, Sprint, and most regional carriers
SMS Data Protection Statement
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
Information sharing to subcontractors in support services, such as customer service, CRM support, appointment scheduling, website support, or message delivery, is permitted only as necessary to provide our direct services.
All other use case categories exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties, except aggregators and providers of text messaging services solely for the purpose of delivering messages you have consented to receive.
We implement strict data protection measures to safeguard your SMS opt-in information and consent records.
4. Information Sharing & Disclosure
We do not sell, rent, or trade personal information.
We may share information with the following categories of service providers only as needed to operate our business:
Service Providers:
- Third-party vendors who assist in our operations, such as payment processing, appointment scheduling, CRM systems, website hosting, analytics, email systems, customer support, and communication platforms
- SMS aggregators and providers solely for the purpose of delivering messages you have consented to receive
- All service providers are required to maintain confidentiality and security
Legal Compliance:
- If required by law, legal process, regulation, or court order
- In response to valid law enforcement requests
- To protect our rights, property, users, or business operations
Business Transfers:
- In the event of a merger, acquisition, restructuring, or sale of assets
- In such cases, your data remains protected under the terms of this Privacy Policy
All the above categories exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties, excluding aggregators and providers of text message services solely as necessary to deliver messages you have consented to receive.
5. Data Security
We implement and maintain reasonable administrative, technical, and physical security measures to help protect your personal information, including:
- Encryption of sensitive data in transit and at rest where appropriate
- Secure access controls and authentication mechanisms
- Regular security assessments and updates
- Employee training on data protection
- Breach notification protocols in accordance with applicable laws
- Secure backup systems and disaster recovery procedures
Despite these measures, no method of transmission over the internet or electronic storage is 100% secure. We strive to use commercially acceptable means to protect your personal information, but we cannot guarantee absolute security.
6. Cookies & Tracking Technologies
We may use cookies and similar technologies to:
- Analyze website traffic and user behavior
- Remember your preferences
- Improve website functionality and user experience
- Measure the effectiveness of our website and communications
You may control cookies through your browser settings. Disabling cookies may limit your ability to use certain features of our website.
7. Your Rights & Choices
You have the right to:
- Access, update, or delete your personal information
- Opt out of marketing emails by clicking “unsubscribe” in our emails
- Opt out of SMS messages by replying “STOP”
- Request information about how we process your data
- Withdraw consent at any time for future communications
- Request correction of inaccurate information
- Lodge a complaint with a supervisory authority if you believe your rights have been violated
To exercise these rights, please contact us using the information in Section 10.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices, policies, or content of third-party websites. We encourage you to review their privacy policies before providing any personal information.
This Privacy Policy applies only to information collected by DCG Business Restoration through our website and related business communication channels.
9. Changes to This Privacy Policy
We may update this Privacy Policy periodically. The latest version will always be available on our website with the effective date listed above.
For significant changes, we may notify you by email, text message where permitted, or through a notice on our website.
10. Contact Us
If you have questions about this Privacy Policy or how your information is handled, contact us at:
DCG Business Restoration
Phone: (949) 371-8885
Website: Official company website
By using our website and services, you consent to this Privacy Policy.